Privacy Policy
At Coheven, your privacy is a priority. This Privacy Policy explains how we collect, use, protect, and disclose your personal data when you access and use our platform.
Last Updated:
Introduction
At Coheven, your privacy is a priority. This Privacy Policy explains how we collect, use, protect, and disclose your personal data when you access and use our platform. By using Coheven, you consent to the practices described in this policy.
This Privacy Policy applies to all users of our website, mobile applications, and services (collectively, the "Platform"). We are committed to protecting your personal information and being transparent about how we handle your data.
Information We Collect
To provide you with a seamless experience, Coheven collects the following types of personal information:
Personal Identification Information
This includes your full name, email address, phone number, physical address, and other contact information required to create an account and communicate with you.
Account Information
Details you provide when registering as a Planner, Host, Vendor, or Client including account preferences, profile details, and booking histories.
Payment Information
Information related to payments, including credit card details, bank account numbers, billing address, and transaction records, processed securely through our payment providers.
Usage Data
Data related to your interactions with the Coheven platform, including device details, browser type, IP address, page views, and the duration of your visits.
Communication Data
Records of your communication with us, including inquiries, support requests, feedback, and other interactions.
How We Use Your Information
We collect and use your data for the following purposes:
- To FacilitateTransactions: To process your bookings, payments, and reservations, and to ensure successful fulfillment of your transactions.
- To ImproveOur Services: To personalize your experience, enhance platform functionality, and provide relevant recommendations.
- To Communicatewith You: For account notifications, booking confirmations, updates, promotional offers, and customer support.
- To EnsureSecurity: To verify your identity, prevent fraud, and monitor and secure our platform from unauthorized use.
- LegalCompliance: To comply with legal requirements, resolve disputes, and enforce our terms and agreements.
Retention of Personal Information
Coheven retains your personal information only for as long as necessary to fulfill the purposes stated in this Privacy Policy, comply with legal obligations, and resolve disputes. Upon request, we may delete or anonymize your information, unless we are required to retain it by law or for legitimate business purposes.
Personal data will be deleted permanently after 30 days following account termination unless required for legal or regulatory compliance. Users may request a copy of their data before deletion, subject to verification.
Security of Your Information
We use industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, encryption, and authentication protocols.
We recommend that you choose strong passwords and change them regularly to help protect your account. Never share your login credentials with others.
Despite our efforts, no method of transmission over the internet or storage is completely secure, and we cannot guarantee absolute security.
Your Rights Regarding Your Data
As a user, you have certain rights concerning the personal information we collect:
Access
You have the right to access the personal data we hold about you, including details of your bookings and transaction history.
Correction
You can request corrections or updates to any inaccurate or incomplete data we hold about you.
Deletion
You may request the deletion of your personal information, subject to legal retention requirements.
Opt-Out
You can opt-out of promotional communications from Coheven at any time.
Third-Party Links and Services
Our platform may contain links to third-party websites or services that are not operated by Coheven. We are not responsible for the privacy practices or content of such external sites.
When you make payments through third-party processors or use external links, those third parties may collect information as per their own privacy policies. Coheven is not responsible for how these third parties handle your information.
International Data Transfers
Coheven operates primarily within the Philippines. If you access our services from outside the Philippines, please be aware that your information may be transferred to, stored, and processed in the Philippines where our servers are located.
We retain your personal information only for as long as necessary to fulfill the purposes stated in this Privacy Policy, comply with legal obligations, and resolve disputes.
Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, with the effective date indicated at the top.
We encourage you to periodically review this policy for the latest information regarding our privacy practices. Your continued use of the platform after changes are posted constitutes your acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
rouijean@coheven.com
Phone
+971 50 215 2117
Address
Cavite, Philippines
By using Coheven, you consent to the collection and use of your information as described in this Privacy Policy. Thank you for trusting us with your data.